Shipping policy

Last updated: August 31, 2026

At Tomé Supply, we aim to get your order packed carefully and on its way as quickly as possible. Below you’ll find information about processing, shipping, tracking, delivery, and what to do if something doesn’t arrive as expected.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing may take a little longer.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your order, delivery location, and available shipping method.

From time to time, Tomé Supply may offer complimentary or promotional shipping. Any applicable offer will be displayed on our website or at checkout.

Estimated Delivery

Estimated delivery times shown at checkout begin after your order has been processed and picked up by the shipping carrier.

Delivery dates and transit times are estimates and are not guaranteed.

Weather, seasonal shipping volume, transportation interruptions, carrier delays, and other circumstances outside of Tomé Supply’s control may affect delivery times.

Tracking Your Order

Once your order ships, you’ll receive tracking information using the email address or contact information provided with your order.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update.

Multiple Shipments

Some orders may contain products from multiple brands, suppliers, or fulfillment locations. As a result, items within the same order may occasionally ship separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees because Tomé Supply chooses to split an order into multiple shipments.

For return purposes, the applicable return period begins separately for each item on the date that item is delivered.

Please see our Return & Refund Policy for complete return eligibility requirements.

Preorders & Special-Order Items

Certain products may be offered as preorders or may have longer fulfillment timelines.

Estimated shipping dates for these products will be displayed on the applicable product page whenever possible.

If your order contains both in-stock and preorder merchandise, the items may ship separately.

Estimated preorder and special-order shipping dates are subject to change based on production, supplier, transportation, or other circumstances outside of Tomé Supply’s control.

Certain special-order, personalized, custom, or specifically identified preorder products may not be eligible for return. Any applicable restrictions will be indicated on the product page or communicated before purchase.

Shipping Address Changes

Please review your shipping information carefully before placing your order.

If you notice an error after submitting your order, contact us as soon as possible at info@tomesupplyco.com.

We’ll make every reasonable effort to update your shipping address before the order leaves our fulfillment process, but we cannot guarantee that changes can be made once an order has entered fulfillment or shipped.

Tomé Supply is not responsible for packages that cannot be delivered or are delivered incorrectly because of inaccurate or incomplete shipping information provided at checkout.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery window, please contact us at info@tomesupplyco.com and we’ll help investigate the shipment with the carrier.

If a package is marked as delivered but cannot be located, please first:

  • Check around your property and delivery area

  • Check with household members or neighbors

  • Confirm the shipping address on your order

  • Check directly with the shipping carrier

If you still cannot locate the package, contact us and we’ll help determine the appropriate next steps.

Carrier confirmation of delivery may be used when evaluating lost or missing package claims.

Tomé Supply is not responsible for packages lost or stolen after confirmed delivery when the order was correctly delivered to the address provided at checkout. However, we will make a reasonable effort to assist you with the carrier’s claim process.

Lost or missing package claims are handled under this Shipping Policy rather than our standard return process.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or different from what you ordered, please contact us at info@tomesupplyco.com as soon as possible.

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the product

  • Photos of the shipping packaging, if applicable

We’ll review the issue and work with you to determine the appropriate resolution.

For approved claims involving damaged, defective, or incorrect merchandise, Tomé Supply will cover eligible return shipping costs and may arrange a replacement, refund, or other appropriate resolution.

Please see our Return & Refund Policy for complete information regarding returns and refunds.

Original Shipping Charges

Original shipping charges are non-refundable unless the return or refund results from an error by Tomé Supply or otherwise required by applicable law.

Return shipping costs are governed by our Return & Refund Policy.

International Shipping

International shipping availability will be displayed at checkout based on your delivery address.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price charged by Tomé Supply.

International delivery timelines may vary depending on the destination, carrier, and customs processing.

Customs duties, import taxes, brokerage charges, and similar third-party fees are generally non-refundable by Tomé Supply.

Questions About Shipping

If you have questions about an order or shipment, contact us at:

Tomé Supply
info@tomesupplyco.com
tomesupplyco.com