Refund policy
Last updated: August 31, 2026
We want you to be happy with what you bring home from Tomé Supply. If something isn’t right, eligible items may be returned within 30 days of delivery.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
If an order arrives in multiple shipments, the 30-day return period begins separately for each item on the date that item is delivered.
To be eligible for a return, your item must be:
-
In the same condition in which you received it
-
Unworn and unused
-
With original tags attached
-
In its original packaging
-
Accompanied by a receipt or other proof of purchase
Items showing signs of wear, use, alteration, damage after delivery, or missing original packaging or tags may not be eligible for return.
Starting a Return
To request a return, contact us at:
Please do not send merchandise back before your return has been approved.
Approved returns should be sent to:
ATTN: RETURNS — TOMÉ SUPPLY
500 4th Street NW
Suite 102 #1749
Albuquerque, NM 87102
United States
If your return is accepted, we’ll provide return instructions and, when applicable, a return shipping label.
Items sent back to us without first requesting and receiving return authorization will not be accepted.
You can contact us at info@tomesupplyco.com with any questions regarding a return.
Return Shipping
For standard returns, including returns due to preference, fit, sizing, or a change of mind, the cost of return shipping is the responsibility of the customer.
When Tomé Supply provides a prepaid return shipping label for a standard return, the cost of the label may be deducted from the final refund amount.
If you received an incorrect, damaged, or defective item, Tomé Supply will cover eligible return shipping costs.
Original shipping charges are non-refundable unless the return results from an error by Tomé Supply or otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is defective, damaged in transit, or different from what you ordered, contact us at info@tomesupplyco.com as soon as possible so we can evaluate the issue and make it right.
Please include:
-
Your order number
-
A brief description of the issue
-
Photos of the product
-
Photos of the shipping packaging, if applicable
For approved claims involving damaged, defective, or incorrect merchandise, Tomé Supply will cover eligible return shipping costs and may arrange a replacement, refund, or other appropriate resolution.
Lost, stolen, or missing packages are handled separately under our Shipping Policy.
Exceptions & Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods
-
Products identified as final sale
-
Certain exclusive-brand products where specifically indicated
-
Custom or personalized products
-
Special-order products
-
Personal care goods
-
Hazardous materials, flammable liquids, or gases
-
Gift cards
Sale and final-sale merchandise cannot be returned.
Product-specific return restrictions will be noted on the applicable product page whenever possible.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Preorders
Unless specifically identified as final sale, custom, personalized, or otherwise non-returnable, eligible preorder merchandise may be returned after delivery in accordance with our standard 30-day return policy.
Cancellation availability before a preorder ships may vary depending on the product, supplier, or whether production has already begun.
Any special cancellation or return conditions applicable to a preorder will be displayed on the product page or communicated before purchase whenever possible.
Exchanges
We do not currently process direct exchanges.
The fastest way to receive another size, color, or product is to request a return for the original item and place a separate order for the replacement item.
Replacement merchandise is subject to availability and cannot be guaranteed while your original return is being processed.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, the eligible refund amount will automatically be returned to your original payment method.
Please allow up to 10 business days after approval for Tomé Supply to process your refund.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@tomesupplyco.com.
Any applicable return-label costs or other amounts described in this policy may be deducted from your refund.
Original shipping charges are non-refundable except when the return results from an error by Tomé Supply or otherwise required by applicable law.
International Returns
Customers are responsible for applicable return shipping costs on standard international returns unless the merchandise arrived damaged, defective, or incorrect.
Original shipping charges, customs duties, import taxes, brokerage charges, and other fees paid to carriers, customs authorities, or third parties are generally not refundable by Tomé Supply.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union and applicable law provides you with a statutory right to cancel your purchase, those rights apply notwithstanding our standard return policy.
Where applicable, you may cancel or return an eligible order within 14 days without providing a reason.
Returned merchandise must be in the same condition in which it was received, unworn or unused, with tags and original packaging, and accompanied by proof of purchase, except where applicable law provides otherwise.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
Questions About Returns
For questions about returns or refunds, contact us at:
Tomé Supply
info@tomesupplyco.com
tomesupplyco.com